CONTACT
Need help?
If you have a question, encounter a problem, or would like to share feedback about Asterveil, please contact us by email.
EMAILstudio.macaw.contact@gmail.com↗BEFORE CONTACTING US
What to include
When reporting an issue, including the following information will help us investigate it more efficiently.
- Your device and macOS, iOS, or iPadOS version
- The app name (Asterveil or Asterveil Pocket) and version
- The steps that led to the issue
- A screenshot, if possible
You do not need to send the photograph itself. If it becomes necessary to investigate the issue, we will ask you first.
FREQUENTLY ASKED QUESTIONS
Common questions
Which image formats are supported?＋
The Mac app supports RAW, JPEG, HEIC, and other photographic formats. Pocket imports images from Photos or Files. Format support depends on the app and operating system; check the App Store information for each app.
Are my photographs sent to an external server?＋
No. Asterveil processes photographs on your Mac, iPhone, or iPad and does not transmit your photos or personal data to an external server.
Can you help with purchases or refunds?＋
Purchases are handled by Apple. For purchase history and refund requests, please contact Apple Support.
What does the Pocket purchase unlock?
The first 5 successful photo exports are free. A one-time in-app purchase removes the export limit; editing remains available before purchase. Use Restore Purchases on the purchase screen to restore an existing Pocket purchase. The Mac app is a separate purchase.